Enterprise Service Management
Delight your customers with excellent service and give your employees the best employee experience. Satisfied customers are the key to increased sales and productivity. Superior service quality starts with satisfied employees. Because they need an efficient working environment to provide high service quality.
Usage Examples
Do more with less.
Enterprise Service Management
Automatic self-service
Quickly get your Service Catalogue up and running with all available services in your IT environment.
→Enable and configure one of the preconfigured connectors for Azure, AWS, Google Cloud, or your unified endpoint management solution.
→Connectors automatically and continuously import all software packages, cloud resources including their consumption, and inventory of your devices. From this the system creates services for your Service Catalogue.
→ In the final step, all you have to do is publish the services and your users can order them through the self-service portal. Deployment is done automatically without any additional effort.
Enterprise Service Management
Cloud Expense Management
Reaching the cloud is easier than keeping it under control. Increase visibility and optimize your cloud spend.
→Analyze which cloud services are cost drivers and how you can optimize them
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→By integrating with the Service Catalog and the integrated Configuration Management Database (CMDB), you can audit changes to optimize your cloud costs.
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→ Out-of-the-box integration with Azure, AWS, Google and many other products syncs all device, service and cost information with your Matrix42 Cloud Expense Management extension
Enterprise Service Management
Add an intuitive, low-code platform to ITIL and your processes
All Matrix42 products are built using the Matrix42 low-code platform. It consists of SolutionBuilder, which lets you customize everything you see in the interface, and Workflow Studio, which lets you map and automate your processes. Best of all, everything is at your fingertips.
→Open the layout designer from a dialog, navigation, dashboard, or any other low-code SolutionBuilder user interface (UI) element.
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→You can create, customize, and extend entire screens via drag-and-drop without having to worry about responsiveness - the low-code Matrix42 SolutionBuilder does it for you.
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→ Likewise, with Workflow Studio you can design and automate your processes and turn your service management into a true powerhouse.
Enterprise Service Management
FireScope Secure Discovery and Dependency Mapping (SDDM)
IT infrastructures are getting more and more complex. The lack of visibility into all IT assets increases both the risks of failure of critical business services and the security risks posed by undetected devices or IT changes. Or companies want to move to the cloud but do not know the dependencies of the components on each other. This is where FireScope Safe Discovery and Dependency Mapping comes in. IT organizations receive some type of navigation system for their IT environment with the following scope of service:
→ Automatic recording of the entire IT infrastructure, including the assignment of all IT assets to business critical services in the form of a service map,
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→ Identifying critical business services and documenting their composition,
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→ Determine the degree of use of IT assets to ensure that only relevant services are invested,
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→ Changes in the IT environment and their impact on business services are recorded in real time,
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→ Automatic updating and maintenance of CMDB data,
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→ Faster problem resolution through faster root cause identification of incidents.
Enterprise Service Management
FireScope Service Performance Manager (SPM)
Keep your business services in top condition and avoid costly service interruptions. Built on Secure Discovery and Dependency Mapping, FireScope Service Performance Manager analyzes and monitors the performance and quality of your IT infrastructure in the following ways.
→Overview of performance status and deviations from key performance indicators,
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→Risk assessment of planned IT changes to business services, preemption of costly service disruptions,
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→ Proactive alarm when SLA is not exceeded.
Excess Values
Matrix42 3 Good Reasons for Enterprise Service Management
You can get Matrix42 Enterprise Service Management from the cloud, run it on your own infrastructure or on-premises in a hybrid model.
Transforming IT into a Service Provider
Relief of IT through standardized service processes in a single solution. Optimized costs and consistent processes. Increases your IT's contribution to success.
Cross-Platform Compatibility
Optimization of license, contract and asset management. Compatibility Is Provided Even In The Cloud System.
Cost-Optimized, End-to-End Processes
Automatic delivery of software and services through self-service and zero-contact IT.
Fast and Easy Recruitment
Great employee experience starts with hiring new employees. Ensure high productivity and satisfied employees.
Flexibility with 24/7 self-service
Your employees get easy and secure access to apps and services even when they're on the go. At the same time, you relax your IT.
Integration of external (cloud) services
You can easily and securely integrate internally and externally purchased services into your existing service offering.
Standardize and automate processes
Automate previously manual processes. You save valuable time and resources.
Faster service delivery
Your users register their new devices themselves. Applications and services are automatically deployed based on the user profile. Your IT is even more relaxed, deployment speeds up.
more transparency
Keep an eye on your portfolio of services. This includes your services, contracts and service descriptions, costs, usage rates and of course your profitability.
Reduce service costs
Optimize the cost of your services and the lifecycle of all assets and licenses.
better decisions
Benefit from more up-to-date and high-quality information before planning processes, audits or negotiations with your customers.
IT as a service provider
As a service provider, you leverage the best practices of an ITIL-compliant® IT service management solution and contribute more to achieving business goals.
Products
Matrix42 Enterprise Service Management
With Matrix42 Enterprise Service Management, you can standardize and manage all IT and non-IT processes and services, from deployment to service lifecycle management and end-of-life (EoL). Integrated configuration and asset management provides visibility into the status of all service components, enabling rapid restoration of service quality in the event of productivity restrictions or security incidents. You also optimize your costs and ensure data security and compliance.
Increase Your Efficiency
Ready to Use Integration
Matrix42 Service Management is natively integrated with the holistic Matrix42 Digital Workspace Management suite. You work across processes and departments on a central platform, an end-to-end process, and a central user interface. Other solutions can be easily integrated via existing interfaces.
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ServiceNow
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BPMN Workflow Integration
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Citrix
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VMWare Airwatch
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VMWare ESX
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SAP Solution Manager
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Lakeside Software
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LanDesk Inventory (Ivanti)
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Heat DSM 7 (Ivanti)
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8MAN
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Breeze BI
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AppSphere ScriptRunner
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Microsoft PowerBI
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Microsoft SharePoint
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Microsoft Office 365
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Microsoft Azure
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Amazon Web Services (AWS)
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Google Cloud
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Microsoft Hyper-V
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Serve&Charge
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uvm.